Service Standards for the Museums Assistance Program - Access to Heritage

Canadian Heritage has set service standards for the timely delivery of the acknowledgement of receipt, funding decision and payment processes.

The following service standards have been set for the Museums Assistance Program - Access to Heritage.


Our goal is to acknowledge receipt of your application form within 15 calendar days.


Our goal is to issue official written notification of the funding decision within 29 weeks of the Program’s application deadline date.


Our goal is to issue payments within 28 calendar days of the successful fulfillment of requirements outlined in the contribution agreement or the grant awards letter.

Our performance target is to meet these standards for the majority of files. The achievement of these service standards is a shared responsibility. You must submit all required documentation in a timely fashion.

Service standards vary by program.