Service Standards for the Canada Cultural Investment Fund

Service Standards for the Canada Cultural Investment Fund – Endowment Incentives

Canadian Heritage has set service standards for the timely delivery of the acknowledgement of receipt, funding decision and payment processes.

The following service standards have been set for the Canada Cultural Investment Fund – Endowment Incentives.

Acknowledgement

Our goal is to acknowledge receipt of your application form within 15 calendar days of the program's application deadline date of December 1st.

Decision

Our goal is to issue official written notification of the funding decision within 17 weeks of the program's application deadline date of December 1st.

Payment

Our goal is to issue payments within 28 calendar days of the successful fulfillment of requirements outlined in the contribution agreement or the grant awards letter.

Our performance target is to meet these standards for the majority of files. The achievement of these service standards is a shared responsibility. You must submit all required documentation in a timely fashion.

Service standards vary by program.

Service Standards for the Canada Cultural Investment Fund - Strategic Initiatives

Canadian Heritage has set service standards for the timely delivery of the acknowledgement of receipt, funding decision and payment processes.

The following service standards have been set for the Canada Cultural Investment Fund - Strategic Initiatives.

Acknowledgement

Our goal is to acknowledge receipt of your application form within 15 calendar days.

Decision

The processing time depends on the volume and complexity of the proposals received.

Step 1 - Letter of intent

Our goal is to advise in writing all applicant organizations of the outcome of their letter of intent within 8 weeks.

Step 2 - Detailed application

The processing time depends on the volume and complexity of the projects. Our goal is to issue official written notification to all applicants of the funding decisions for their detailed application within 23 weeks of the deadline date for step 2.

Payment

Our goal is to issue payments within 28 calendar days of the successful fulfillment of requirements outlined in the contribution agreement or the grant awards letter.

Our performance target is to meet these standards for the majority of files. The achievement of these service standards is a shared responsibility. You must submit all required documentation in a timely fashion.

Service standards vary by program.