Service Standards for the Canada Arts Presentation Fund

Canadian Heritage has set service standards for the timely delivery of the acknowledgement of receipt, funding decision and payment processes.

The following service standards have been set for the Canada Arts Presentation Fund.

Acknowledgement

Our goal is to acknowledge receipt of your application form within 15 calendar days.

Decision

Our goal is to issue official written notification of the funding decision within 26 weeks of the program's application deadline dates of April 30 and September 30.

Payment

Our goal is to issue payments for contributions within 28 calendar days of the successful fulfillment of requirements outlined in the contribution agreement.

Our goal is to issue payments for grants in the same federal fiscal year as the funded activity and within 28 calendar days of the successful fulfillment of requirements outlined in the grant awards letter.

Our performance target is to meet these standards for the majority of files. The achievement of these service standards is a shared responsibility. You must submit all required documentation in a timely fashion.

Service standards vary by program.