Service Standards for the Sport Support Program

Canadian Heritage has set service standards for the timely delivery of the acknowledgement of receipt, funding decision and payment processes.

The following service standards have been set for the Sport Support Program.

Acknowledgement

Our goal is to acknowledge receipt of your application form within 15 calendar days.

Decision

Our goal is to issue official written notification of the funding decision within 24 weeks of the program's application deadline date. *

Payment

Our goal is to issue payments within 28 calendar days of the successful fulfillment of requirements outlined in the contribution agreement or the grant awards letter.

*Given 2010 is an Olympic year – the above date may need to be extended to allow for external expert analysis/recommendations to be completed. National Sport Organizations will be duly notified of any change to the application deadline date.

Our performance target is to meet these standards for the majority of files. The achievement of these service standards is a shared responsibility. You must submit all required documentation in a timely fashion.

Service standards vary by program.