Service Standards for the Canada Book Fund - Support for Publishers

Canadian Heritage has set service standards for the timely delivery of the acknowledgement of receipt, funding decision and payment processes.

The following service standards have been set for the Canada Book Fund – Support for Publishers.

Acknowledgement

Our goal is to acknowledge receipt of your application form within 20 calendar days.

Decision

Our goal is to issue official written notification of the funding decision within 28 weeks of the program's application deadline dates.

Payment

Our goal is to issue payments within 28 calendar days of the successful fulfillment of requirements outlined in the contribution agreement or the grant awards letter.

Our performance target is to meet these standards for the majority of files. The achievement of these service standards is a shared responsibility. You must submit all required documentation in a timely fashion.

Service standards vary by program.