Service Standards for the Canadian Studies Program

Canadian Heritage has set service standards for the timely delivery of the acknowledgement of receipt, funding decision and payment processes.

The following service standards have been set for the Canadian Studies Program.

Acknowledgement

Our goal is to acknowledge receipt of your application form within 15 calendar days.

Decision

Our goal is to issue official written notification of the funding decision within 24 weeks of the date we receive your complete application.

Payment

Our goal is to issue payments within 28 calendar days of the successful fulfillment of requirements outlined in the contribution agreement or the grant awards letter.

Our performance target is to meet these standards for the majority of files. The achievement of these service standards is a shared responsibility. You must submit all required documentation in a timely fashion.

Service standards vary by program.