Service Standards for the Enhancement of Official Languages Program
- Service Standards for the Enhancement of Official Languages Program
- Service Standards for the Enhancement of Official Languages Program, Support for Interpretation and Translation Component - Event and Translation Sub-components
Service Standards for the Enhancement of Official Languages Program
Canadian Heritage has set service standards for the timely delivery of the acknowledgement of receipt, funding decision and payment processes.
The following service standards have been set for the Enhancement of Official Languages Program.
Acknowledgement
Our goal is to acknowledge receipt of your application form within 15 calendar days.
Decision
Our goal is to issue official written notification of the funding decision within 24 weeks of the program’s application deadline dates.
Payment
Our goal is to issue payments within 28 calendar days of the successful fulfillment of requirements outlined in the contribution agreement or the grant awards letter.
These service standards do not apply to federal-provincial/territorial agreements.
Our performance target is to meet these standards for the majority of files. The achievement of these service standards is a shared responsibility. You must submit all required documentation in a timely fashion.
Service standards vary by program.
Service Standards for the Enhancement of Official Languages Program - Support for Interpretation and Translation - Event and Translation
Canadian Heritage has set service standards for the timely delivery of the acknowledgement of receipt, funding decision and payment processes.
The following service standards have been set for the Enhancement of Official Languages Program - Support for Interpretation and Translation - Event and Translation.
Acknowledgement
Our goal is to acknowledge receipt of your application form within 15 calendar days.
Decision
Our goal is to issue official written notification of the funding decision within 12 weeks of the program’s application deadline dates.
Payment
Our goal is to issue payments within 28 calendar days of the successful fulfillment of requirements outlined in the contribution agreement or the grant awards letter.
Our performance target is to meet these standards for the majority of files. The achievement of these service standards is a shared responsibility. You must submit all required documentation in a timely fashion.
Service Standard vary by program.