Service Standards for the Building Communities through Arts and Heritage Program

Canadian Heritage has set service standards for the timely delivery of the acknowledgement of receipt, funding decision and payment processes.

The following service standards have been set for Building Communities Through Arts and Heritage.

Acknowledgement

Our goal is to acknowledge receipt of your application form within 15 calendar days.

If you do not receive an acknowledgment within that period, please contact the program.

Decision

Our goal is to issue official written notification of the funding decision within 26 weeks of the program's application deadline dates of September 30, 2012, January 30, 2013 and April 30, 2013.

Payment

Our goal is to issue payments within 28 calendar days of the successful fulfillment of requirements outlined in the contribution agreement or the grant awards letter.

Our performance target is to meet these standards for the majority of files. The achievement of these service standards is a shared responsibility. You must submit all required documentation in a timely fashion.

Service standards vary by program.