Service Standards for Canada Games
Service standards for Canada Games
Due to the process involved and the nature of their business, Canada Games constitutes an exception to the requirement for service standards imposed by the Treasury Board Secretariat Policy on Transfer Payments. The following lines of justification have been provided:
The Canada Games delivery timeline is beyond the control of Canadian Heritage. Funding is based on a federal/provincial/territorial framework. Canada Games is required to make additional funding requests through federal/provincial/territorial financial discussions which require an inconsistent amount of time to secure.
The demand from Canada Games’ client base for service standards is non-existent, as the program is able to work very closely with their applicants, ensuring clear expectations regarding funding decisions.
Service standards for Canada Games Participant Travel
Canadian Heritage has set service standards for the timely delivery of the acknowledgement of receipt, funding decision and payment processes.
The following service standards have been set for Canada Games Participant Travel.
Acknowledgement
Our goal is to acknowledge receipt of your application form within 15 calendar days.
Payment
Our goal is to issue your deposit 12 months prior to the scheduled event. Our goal is to issue the remainder of the funding 6 months prior to the scheduled event.
Our performance target is to meet these standards for the majority of files. The achievement of these service standards is a shared responsibility. You must submit all required documentation in a timely fashion.
Service standards vary by program.
