Terms and Conditions

Government of Canada Privacy Notice

The Government of Canada and the Department of Canadian Heritage are committed to providing visitors with Web sites that respect their privacy. This page summarizes the privacy policy and practices on Department of Canadian Heritage Web sites.

  • Department of Canadian Heritage Web sites do not automatically gather any specific personal information from you, such as your name, phone number or email address. We would only obtain this type of information if you supply it by sending us an email or registering in a secure portion of the site.
  • All personal information held or collected by this department is protected under the federal Privacy Act. This means that at any point of collection you will be asked for consent to collect your information, and you will be informed of the purpose for which it is being collected and how to exercise your right of access to that information.
  • The Department of Canadian Heritage employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. This software receives and records the Internet Protocol (IP) address of the computer that has contacted our Web site, the date and time of the visit and the pages visited. We make no attempt to link these addresses with the identity of individuals visiting our site unless an attempt to damage the site has been detected.
  • The Department of Canadian Heritage occasionally uses cookies to track how our visitors use this site or to determine sites previously visited. The cookies we use do not allow us to identify individuals. They are compiled into statistical information on traffic patterns and are used to assess site efficiency. The system will notify you before any cookies are used so that you may refuse them, and the refusal of cookies will not affect the site performance or restrict your ability to access information from this site. (A cookie is a file that may be placed on your hard drive without your knowledge by a Web site to allow it to monitor your use of the site.)
  • Information on individual visitors is used by Department of Canadian Heritage employees who need to know the information in order to respond to your request or to ensure the security of this system. We only share the information you give us with another government department if your inquiry relates to that department. We do not use the information to create individually identifiable profiles, nor do we disclose this information to anyone outside the federal government.
  • The Department of Canadian Heritage is a participant in the Government of Canada Public Key Infrastructure (PKI), which gives you the opportunity to communicate with the Department in a confidential manner. (PKI is a framework of policies, services, and encryption software that provides the assurances users need before they can confidently transmit sensitive information over the Internet and other networks.)
  • The Department of Canadian Heritage Web site, unless explicitly noted otherwise, is not a secure form of transmission. As such, it is not recommended that sensitive personal information, like your Social Insurance Number (SIN) or Personal Insurance Number (PIN), be included in any correspondence you send this institution via electronic means such as email or online contact forms.

Questions or comments regarding this policy, or the administration of the Privacy Act in Canadian Heritage may be directed to:

Jaye Jarvis
Director, Access to Information and Privacy Secretariat
25 Eddy Street, 3rd Floor, Gatineau, Quebec, K1A 0M5
Telephone: (819) 997-6874
Fax: (819) 953-9524
Email: Jaye.Jarvis@canada.ca

If you are not satisfied with our response to your privacy concern, you may wish to contact the Office of the Privacy Commissioner by e-mail at: info@privcom.gc.ca, by telephone at 1-800-282-1376 or visit the Office of the Privacy Commissioner Web site.

Official Languages Notice

Canadian Heritage respects the Official Languages Act and the relevant Treasury Board policies, and is committed to ensuring all information and services on this site are available in both English and French. However, visitors should be aware that some information from external sources that are not subject to the Official Languages Act is only provided as a convenience and is available only in the language in which it was provided. Information and services that are provided on this site in language(s) other than English or French are only provided as a convenience to the visitor when available.

Hyperlinking Notice

Links to Web sites not under the control of the Government of Canada are provided solely for the convenience of visitors. The government is not responsible for the accuracy, currency or the reliability of the content. The government does not offer any guarantee in that regard and is not responsible for the information found through these links, nor does it endorse the sites and their content.

Visitors should also be aware that information offered by non-Government of Canada sites to which the Department of Canadian Heritage Web site links is not subject to the Privacy Act, the Official Languages Act and may not be accessible to persons with disabilities. The information offered may be available only in the language(s) used by the sites in question and visitors should research the privacy policies of the sites before providing personal information.

Copyright / Permission to Reproduce Notice

Materials on this Web site were produced and/or compiled by the Department of Canadian Heritage for the purpose of providing Canadians with direct access to information about the programs and services offered by the Government of Canada.

The material on this site is covered by the provisions of the Copyright Act, by Canadian laws, policies, regulations and international agreements. Such provisions serve to identify the information source and, in specific instances, to prohibit reproduction of materials without written permission.

Non-commercial Reproduction

  • Information on this Web site has been posted with the intent that it be readily available for personal or public non-commercial use and may be reproduced, in part or in whole, and by any means, without charge or further permission, unless otherwise specified.
  • Users are required to:
    • Exercise due diligence in ensuring the accuracy of the materials reproduced;
    • Indicate both the complete title of the materials reproduced, as well as the author organization; and
    • Indicate that the reproduction is a copy of an official work that is published by the Government of Canada and that the reproduction has not been produced in affiliation with, or with the endorsement of the Government of Canada.
  • Unless otherwise specified, this authorization is also applicable to all published information regardless of its format.

Reproduction of Government Symbols

The official symbols of the Government of Canada, including the Canada wordmark, the Arms of Canada, and the flag symbol may not be reproduced, whether for commercial or non-commercial purposes, without written authorization. Request for authorization from the Treasury Board Secretariat may be addressed to:

Federal Identity Program
Treasury Board of Canada Secretariat
300 Laurier Avenue West
Ottawa, Canada
K1A 0R5
Telephone: 613-957-2533
Facsimile: 613-946-5187

Commercial Reproduction

Reproduction of multiple copies of materials on this site, in whole or in part, for the purposes of commercial redistribution is prohibited except with written permission from the department's copyright administrator. Upon reviewing requests, Canadian Heritage helps to ensure that individuals and organizations wishing to reproduce Government of Canada materials for commercial purposes have access to the most accurate, up-to-date versions. For more information on how to acquire permission to reproduce materials on this site for commercial purposes or to obtain the application form please contact:

Canadian Heritage
Communications, Copyright requests
25 Eddy Street, 9th Floor, Office 003
Gatineau, Quebec
K1A 0M5

Toll-Free: 1-866-811-0055
TTY (Toll-Free) : 1-888-997-3123 

Archived Version of the Internet Site

The website of the Department of Canadian Heritage tries to present to its users information which is relevant and up to date. Certain elements of content published before 2007 are no longer accessible in the current version of the site. However, it is possible to consult an archived version of our Internet site.

If you want a paper version of publications which have been archived, you can contact the Department.