User Fees and Regulatory Charges/External Fees

User Fees and Regulatory Charges (User Fees Act) Access to Information and Privacy Secretariat (ATIP), 2011-12

User Fee: Fees charged for processing access requests files under the Access to Information Act.

Fee Type: Other products and services.

Fee-setting Authority: Access to Information Act.

Date Last Modified: 1992

Performance Standards: Response provided within 30 days of receipt of request. Response time may be extended pursuant to s. 9 of the Act. Notice of extension to be sent within 30 days of receipt of request.

Performance Results: Taking into account external factors, 89% of requests were completed within the prescribed time frame.

2011-12 ($ thousands)			Planning Years ($ thousands)
Forecast Revenue	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue	Estimated Full Cost
N/A	1.8	794 (See Note 1)	2012-13	1.5	920
			2013-14	(See Note 2)	(See Note 3)
			2014-15	(See Note 2)	(See Note 3)
Other Information:

Note 1: This figure consists of salary and O&M costs in relation to the administration ofthe Access to Information Act.
Note 2: This figure cannot be provided as revenue is based on information requests received under the Access to Information Act.
Note 3: Budget information not provided in advance. Cannot provide figures for 2013-2014 and 2014-2015.

* Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

The performance standard, if provided, may not have received parliamentary review;
The performance standard, if provided, may not respect all establishment requirements under the User Fee Act, (e.g. international comparison; independent complaint address); and
The performance result, if provided, is not subject to section 5.1 of the User Fee Act regarding fee reductions for unachieved performance.

External Fees (Policy on Service Standards for External Fees) Access to Information and Privacy Secretariat (ATIP), 2011-12

External Fee	Service Standard	Performance Results	Stakeholder Consultation
Fees charged for processing access requests filed under the Access to Information Act.	Response provided within 30 days of receipt of request. Response time may be extended pursuant to s. 9 of the Access to Information Act. Notice of extension to be sent within 30 days of receipt of request.	89% of requests were completed on time.	This service standard is established by the Access to Information Act and its regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.
Other Information: Website on Access to Information: http://laws-lois.justice.gc.ca/eng/acts/A-1/ Website on Access to Information Regulations: http://laws-lois.justice.gc.ca/eng/regulations/SOR-83-507/index.html

User Fees and Regulatory Charges (User Fees Act) Canadian Audio-Visual Certification Office (CAVCO), 2011-12

User Fee: External fees – Film or Video Production Services Tax Credit Program (PSTC).

Fee Type: Accreditation fees.

Fee-setting Authority: Department of Canadian Heritage Act and Financial Administration Act.

Date Last Modified: The accreditation fees were introduced on October 24, 1998 and have never been modified.

Performance Standards: Issuance of certificates within 10 weeks from receipt of a complete application.

Performance Results: 90%

2011-12 ($ thousands)			Planning Years¹ ($ thousands)
Forecast Revenue	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue	Estimated Full Cost
700	925	700	2012-13	800	700
			2013-14	800	700
			2014-15	800	700
Other Information: ¹ As a full vote-netted cost centre, CAVCO must maintain a careful balance between projected program costs which it controls and revenues which it does not control. The amount of user fees collected is dependent on its clients' yearly production activity which is cyclical and dependent on a number of outside economic factors. While industry activity was high in 2011-12, there is no assurance that it will remain so.

* Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

The performance standard, if provided, may not have received parliamentary review;
The performance standard, if provided, may not respect all establishment requirements under the User Fee Act, e.g. international comparison; independent complaint address; and
The performance result, if provided, is not subject to section 5.1 of the User Fee Act regarding fee reductions for unachieved performance.

External Fees (Policy on Service Standards for External Fees) Canadian Audio-Visual Certification Office (CAVCO), 2011-12

External Fee	Service Standard	Performance Results	Stakeholder Consultation
Certification Fees: Fee levy under the Film or Video Production Services Tax Credit Program (PSTC)	The current service standard of the Canadian Audio-Visual Certification Office (CAVCO) is the issuance of certificates within 10 weeks from receipt of a complete application.	CAVCO met its service standards in 2011-12 for 90% of received applications. All 185 applications received under the PSTC during 2011-12 were certified by the Minister of Canadian Heritage during the year. The average accreditation time for the PSTC certificates was about 8.5 weeks.	N/A
Other Information: In 2012-13, PSTC applications will be analyzed through the CAVCO online application system.

User Fees and Regulatory Charges (User Fees Act) Canadian Audio-Visual Certification Office (CAVCO), 2011-12

User Fee: External fees - Canadian Film or Video Production Tax Credit Program (CPTC).

Fee Type: Certification fees.

Fee-setting Authority:Department of Canadian Heritage Act, Financial Administration Act.

Date Last Modified: February 26, 2004

Performance Standards: Issuance of certificates within 10 weeks from receipt of a complete application.

Performance Results: 60%

2011-12 ($ thousands)			Planning Years ($ thousands)
Forecast Revenue	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue	Estimated Full Cost
3,000	3,222	3,300	2012-13	3,050	3,300
			2013-14	3,050	3,300
			2014-15	3,050	3,300
Other Information: 1) As a full vote-netted cost centre, CAVCO must maintain a careful balance between projected program costs which it controls and revenues which it does not control. The amount of user fees collected is dependent on its clients' yearly production activity which is cyclical and dependent on a number of outside economic factors. While industry activity was high in 2011-12, there is no assurance that it will remain so.

* Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

The performance standard, if provided, may not have received parliamentary review;
The performance standard, if provided, may not respect all establishment requirements under the User Fee Act, e.g. international comparison; independent complaint address; and
The performance result, if provided, is not subject to section 5.1 of the User Fee Act regarding fee reductions for unachieved performance.

External Fees (Policy on Service Standards for External Fees) Canadian Audio-Visual Certification Office (CAVCO), 2011-12

External Fee	Service Standard	Performance Results	Stakeholder Consultation
Certification Fee: Fee levy under the Canadian Film or Video Production Tax Credit Program (CPTC)	The current service standard of the Canadian Audio-Visual Certification Office (CAVCO) is the issuance of certificates within 10 weeks from receipt of a complete application.	In 2011-12, CAVCO received 2,200 applications, half of which were submitted as paper applications, the other half through the Department’s GCBO online application system. On average, CAVCO issued certificates within 10 weeks or less for complete applications. Paper applications caused the greater delay as they needed to be input manually into the GCBO system. As of April 1, 2012, CAVCO only accepts online applications which should ensure that all applications meet the service standard.	N/A
Other Information: In 2011-12, unforeseen technical issues also affected CAVCO’s performance.

External Fees (Policy on Service Standards for External Fees) Canadian Conservation Institute (CCI), 2011-12

External Fee	Service Standard	Performance Results	Stakeholder Consultation
Special publications and products Prices of special publications and products are determined by comparing market prices and prices of other Canadian Conservation Institute (CCI) publications. CCI also considers the size and nature of the content, as well as printing and translating costs.	CCI responds to general questions or requests about publications within 2 working days. CCI processes orders for publications and special products within a week of receiving payment.	100% of requests were processed according to service standards.	N/A
Learning opportunities-workshops Each year, CCI offers 16 Regional workshops costing $500 each. Clients are eligible for one regional workshop per fiscal year. (Note C2). Additional workshops are available at $500 each plus all expenses (accommodation, daily allowance, travel time, materials, and equipment transportation and rental). To guarantee equal access to this training workshop, all clients pay the travel cost capped at $350 per instructor.	CCI responds to general questions about training within 2 working days. For regional workshops, clients are notified of acceptance or rejection within 8 weeks of the December 15, 2011 application deadline. CCI responds to additional workshop requests within 3 weeks. CCI maintains an overall client satisfaction rate of 100%, based on 11 quality parameters. (Note C1) Target of participants who reported improvement in knowledge, skills and practices is at least 90%.	100% of participants reported improved knowledge, skills and practices.	CCI consulted workshops stakeholders (i.e. Provincial Museum Associations) June 8, 2011, as part of an annual meeting with representatives.
Library services Canadian clients All library services are free. (Note C2) Foreign clients Photocopies : CAN $12.50 for each item up to 20 pages (including shipping and handling); CAN $.20 for each additional page; Loans: CAN $12.50 per book title (including shipping and handling). Canadian and Foreign clients Replacement costs for loss or damage: cost of the item plus a CAN $65 processing fee.	CCI responds to general questions or requests about library services within 2 working days. CCI processes requests for photocopies, books or facsimile transmissions within 1 week of receiving the request.	100% of requests are processed within 1 week	N/A
Other information: C1: Quality parameters (client satisfaction survey): Processing of the request, acknowledgment of receipt of the initial request, explanation of fees, explanation of service provided, communications in the course of the project, speed of service, quality of service, usefulness of service, quality of documents supplied (reports), attitude of personnel (friendly, courteous, competent), overall value. C2: Client categories: CCI places clients in 18 categories to determine eligibility for various services and fees payable.