Service Standards for High-Volume Regulatory Authorizations
Service standards publicly state the level of performance that citizens can reasonably expect to encounter from Canadian Heritage under normal circumstances.
Timeliness service standards for high-volume regulatory authorizations clarify expectations and increase predictability in the federal regulatory system. They benefit the many Canadians, particularly businesses, who must seek permission from the federal government to either conduct a regulated activity or be exempt from it.
The following is a list of categories of our service standards for high-volume regulatory authorizations:
- Service Standards for Canadian Audio-Visual Certification Office
- Service Standards for Certification of Cultural Property for Income Tax Purposes
Service Standard for High-Volume Regulatory Authorization-Canadian Audio-Visual Certification Office
Title of Regulatory Authorization
- The Canadian film or video production certificate.
- The accredited film or video production certificate.
Service Standard
The Canadian Audio-Visual Certification Office (CAVCO) is committed to certifying tax credit applications within 90 days of receiving a complete application, or within 120 days if a Compliance review is undertaken.
Performance Target
The target for achieving these standards is set at 85 % of the time.
Performance Information
The aforementioned Service Standard is a new target and therefore no historical data is available.
Applying for a Certificate
An applicant must contact CAVCO at 1-888-433-2200 or visit the Web site to get information on how to submit a complete application, or for any other inquires. An application for a tax credit certificate is considered complete when all of the following documentation is filed with CAVCO:
- A completed application form
- The application fee
- A signed declaration
- All supporting documentation as listed in the Guidelines
If the application is approved, the applicant will receive a tax credit certificate in their online account or by mail.
Service Feedback
All inquiries can be made to CAVCO at 1-888-433-2200 or by email at bcpac-cavco@pch.gc.ca.
Service Standard for High-Volume Regulatory Authorization-Certification of Cultural Property for Income Tax Purposes
Service standard
The service standard for certification of cultural property is four months after the published deadline for each Review Board meeting.
Under the terms of the Cultural Property Export Review Act, “The Review Board shall consider a request…and, unless the circumstances of a particular case require otherwise, make a determination within four months after the date the request is received and shall give notice of the determination in writing…”
Performance target
The target for achieving this service standard is set at 80%.
Performance information
The Review Board exceeds their performance target and meets the service standard in 90% of cases.
Applying for Certification of Cultural Property for Income Tax Purposes by the Canadian Cultural Property Export Review Board
Application deadlines:
The Review Board meets four times a year to review applications for certification. Deadlines for the receipt of new applications are usually eight to nine weeks before a meeting. Consult the Web site for precise deadline dates.
Who can apply?
Organizations designated by the Minister of Canadian Heritage apply for certification on behalf of donors or sellers. These organizations meet the necessary standards to preserve the cultural property and make it publicly accessible.
Application guidelines, form and eSubmission (secure online application system) are available on the Web site
Departmental contact:
Questions from the public may be addressed to the general email or general phone number for the Secretariat of the Canadian Cultural Property Export Review Board (contact information below in the service feedback section).
Service feedback
To lodge a complaint, please send a written submission to the Secretary of the Review Board at the following address:
Canadian Cultural Property Export Review Board Secretariat
25 Eddy Street, 9th Floor (25-9-N)
Gatineau, Québec K1A 0M5
Email: bcm-mcp@pch.gc.ca
Telephone: 819-997–7761
Toll-free*: 1-866-811-0055
Facsimile: 819-997–7757
TTY** (Toll-Free): 1-888-997-3123
*The toll-free lines have agents available to answer your questions, Monday to Friday, 8:30 a.m. to 5:00 p.m. (Eastern Time).
**The TTY is a telecommunication device for people who are deaf, hard of hearing, or speech-impaired.
For more information
- Government-Wide Forward Regulatory Plans
- The Cabinet Directive on Regulatory Management
- The Red Tape Reduction Action Plan
- The Canada–United States Regulatory Cooperation Council
