Practical Tool: Monitoring and assessment - Canadian Heritage

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Practical Tool: Monitoring and assessment

Diagnostic Grid

"MAKING YOUR ORGANIZATION BILINGUAL" Monitoring and assessment at time of statement
Date :
Assessment of progress


Date :
Crochet Crochet
Support obtained from:
  • Board of Directors
  • members/volunteers
  • executives/managers
  • employees/unions

 

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Member services:
  • telephone answered in both languages
  • bilingual automated telephone
    messages
  • visitors greeted in both languages
  • correspondence in recipient's language of choice
    [ PDF Version, 80 KB ]
    [ RTF Version, 7 KB ]

 

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Organization:

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Freedom to use and be answered in one's language of choice at:


 

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Working tools available in both languages:
  • software, keyboards, dictionaries, etc.
  • guides and manuals
  • email

 

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Documents available in French and English:

 

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Language training available to members and employees
[ PDF Version, 110 KB ]

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On the job and at other work-related activities:
  • clear indication in reception area that English and French are used (magazines, newspapers, brochures, documents, etc.)
  • bilingual signage in plain view
    [ PDF Version, 89 KB ]
  • bilingual employees identified by badges (particularly at events and conferences)

 


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