Follow-up

Maintaining your organization's new bilingual status will demand on-going effort and vigilance. It is essential to take the time to regularly assess the situation in order to gauge the satisfaction of members and employees and to plan the next steps in your action plan.

Develop a follow-up plan:

• Confirm and renew the interest in bilingualism within your organization as needed
• Evaluate your progress by
  • developing performance indicators against which to measure results
  
  
  • completing the Monitoring and assessment diagnostic grid a second time
  
  
  • polling your members/clients using the Member satisfaction or Client satisfaction questionnaires
• Review the above and make necessary adjustments to your Action plan and Assigning responsibilities documents
• Promote your successes and the positive impacts of your initiative

Information

• Action plan
  
• Assigning responsibilities
  

Practical Tools

• Monitoring and assessment
  
• Member satisfaction
  
• Client satisfaction