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A bilingual organization

• Equality and excellence of service
• Advantages and impacts

Implementation process

• Assess and plan
• Responsibilities
• Language policy statements and guidelines
• Bilingual positions
• Information sheets:
  • Action plan
  • Assigning responsibilities
  • Designating bilingual positions
  • Recruiting bilingual employees
• Practical tools:
  • Monitoring and assessment
  • Language policy
  • Measures and guidelines
  • Bilingual position profile

Bilingualism in practice

• Winning strategies
• Costs of bilingualism
• Information sheets:
  • Bilingual writing
  • Reception
  • Official languages symbol
  • Bilingual teleconferencing
  • Planning bilingual meetings and events
  • Bilingual meetings
  • Translation and interpretation
  • Second language learning
• Practical tools:
  • Bilingual formatting
  • Translation checklist
  • Interpretation checklist
  • Language training checklist
  • Practising second language skills

Follow-up steps

• Follow-up
• Information sheets:
  • Action plan
  • Assigning responsibilities

• Practical tools:
  • Monitoring and assessment
  • Questionnaire: Member satisfaction
  • Questionnaire: Client satisfaction

Best practices

• Best practices and lessons learned
• Submit a best practice

Resources and links

Tell us what you think

• Feedback
• Submit a best practice

Contact us